Returns & Exchanges

Returns

We offer a 14-day free return policy. You have 14 days from receiving your item to request a return or exchange.

Eligibility

To be eligible, your item must:

Be in the same condition you received it.
Be unworn or unused, with tags.
Be in its original packaging.
Include your receipt or proof of purchase.

How to Start a Return or Exchange

A return shipping label.
Instructions on how and where to send your item.

Items returned without first requesting a return or exchange will not be accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval.
If approved, refunds are issued to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card to process the refund.

If more than 15 business days have passed since approval, contact us at
info@illim.shop.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately.